Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"ddc90e49f226a9cfaa9510c4bc7fc44a16d0bf64_lout","branding":{"id":"3","key":"tcp","name":"MedaSystems Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#142033","headerLinkHoverBGColor":"#142033","headerBadgeColor":"#142033"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6cff7daa-148b-4c89-8e00-b90799725938/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYjdhODQ4Ni00Y2M4LTQ3ZTQtOTQ3Ni1mOTEzM2I5MDM4N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZjZmY3ZGFhLTE0OGItNGM4OS04ZTAwLWI5MDc5OTcyNTkzOCI6WyJyZWFkIl19LCJleHAiOjE3NjU3NDI0NzgsIm5iZiI6MTc2NTc0MTg3OH0.kuPt0Ht7HDacF4zxa9iAPbau0kVtiNaOyrfrn_AIsYg&client=db7a8486-4cc8-47e4-9476-f9133b90387b&mode=fit","logoId":"6cff7daa-148b-4c89-8e00-b90799725938","isLogoAvailable":true,"helpCenterTitle":"Welcome to the MedaSystems Help Center","sharedPortalName":"MedaSystems Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the MedaSystems Help Center","sharedPortalName":"MedaSystems Support","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#223554","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"tcp","projectId":10104,"serviceDeskId":3,"name":"MedaSystems Customer Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"41","name":"Contact support","descriptionHtml":"","callToAction":"Contact support","introHtml":"<p>Tell us how we can help.</p>","icon":10545,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"37","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[11],"key":""},{"id":"39","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"46","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"45","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"38","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[46,41,37,39],"12":[37,39],"13":[41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5de8e7b8-ebb7-37dc-8a91-7bf67130813b","appLinkName":"System Confluence","appLinkUrl":"https://medasystems.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://medasystems.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"TCP","serviceDeskId":3,"kbLinkDomainURLs":["https://medasystems.atlassian.net","https://get.support.medasystems.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TCP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYjdhODQ4Ni00Y2M4LTQ3ZTQtOTQ3Ni1mOTEzM2I5MDM4N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3NDMwNzgsIm5iZiI6MTc2NTc0MTg3OCwiYW5vbklkIjoiYW5vbi11c2VyIn0.5ZaxhtRum8Kuqmnh6zSGe-bLkwWh3B-3CnWE2YhPQiY","targetCollection":"upload-project-10104","endpointUrl":"https://api.media.atlassian.com","clientId":"db7a8486-4cc8-47e4-9476-f9133b90387b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"6cb92b0b-de87-4c58-922e-93d99cab6760","name":"Release Notes","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/6cb92b0b-de87-4c58-922e-93d99cab6760","createdAt":"1672948861141"},{"id":"c888eae3-676e-4392-a553-010534e71bdd","name":"Settings","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/c888eae3-676e-4392-a553-010534e71bdd","createdAt":"1672948946061"},{"id":"2e38f037-6597-48bf-87ce-337d35d8d196","name":"Training Guide","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/2e38f037-6597-48bf-87ce-337d35d8d196","createdAt":"1672951433462"},{"id":"9093466d-2d56-432a-b63d-4884929a36a6","name":"Shipping","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/9093466d-2d56-432a-b63d-4884929a36a6","createdAt":"1672951464406"},{"id":"a9945342-2762-4446-bb8a-61f5bf08cfa0","name":"Redaction","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/a9945342-2762-4446-bb8a-61f5bf08cfa0","createdAt":"1672951490410"},{"id":"83aa8f58-82e8-4b72-ae31-10382f11410a","name":"Clinician Portal","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/83aa8f58-82e8-4b72-ae31-10382f11410a","createdAt":"1672951534016"},{"id":"5d627816-6378-4a58-bfea-b794661ef700","name":"Cases and Case Management","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/5d627816-6378-4a58-bfea-b794661ef700","createdAt":"1672951578919"},{"id":"fb872e40-7a7a-441d-b393-314c6c3a9d55","name":"Inquiries and Inquiry Management","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/fb872e40-7a7a-441d-b393-314c6c3a9d55","createdAt":"1672951588143"}]}},"sharedPortal":{"name":"MedaSystems Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://medasystems.atlassian.net/wiki","kbLinkDomainURLs":["https://medasystems.atlassian.net","https://get.support.medasystems.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=3&location=footer&xdm_e=https%3A%2F%2Fget.support.medasystems.com&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhOWI0YTViYjZkZDc2Y2U5Yzk1YzkxZTMxMTliOWUzYmZiZTdjY2YyMTRhM2IzNDkxZWFiN2Y1OGQ5ODExZDZhIiwiaXNzIjoiOTRmZGM4ZjEtYWE2ZC0zMjY2LWJmOTEtNTVhOTdhMmZjZTE0IiwiY29udGV4dCI6e30sImV4cCI6MTc2NTc0Mjc3OCwiaWF0IjoxNzY1NzQxODc4fQ.fDLzDRJWO-v-UpypU5Ms1YsjVvHW7IgxmYaf3hj_5qc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6Ijk0ZmRjOGYxLWFhNmQtMzI2Ni1iZjkxLTU1YTk3YTJmY2UxNCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvbWVkYXN5c3RlbXMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZ2V0LnN1cHBvcnQubWVkYXN5c3RlbXMuY29tIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJUQ1AiLCJpZCI6IjEwMTA0In19fSwiZXhwIjoxNzY1NzQyNzc4LCJpYXQiOjE3NjU3NDE4Nzh9.x5bjiVDrV04iKYzSRLF4cT1L0VGDUapEgr0OOvBZwSA\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://medasystems.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.support.medasystems.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TCP\\\",\\\"id\\\":\\\"10104\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TCP\\\",\\\"project.id\\\":\\\"10104\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://get.support.medasystems.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}