{"xsrfToken":"13c6782db57ea42832711128bdab5775705771aa_lout","branding":{"id":"3","key":"tcp","name":"MedaSystems Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#142033","headerLinkHoverBGColor":"#142033","headerBadgeColor":"#142033"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6cff7daa-148b-4c89-8e00-b90799725938/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYjdhODQ4Ni00Y2M4LTQ3ZTQtOTQ3Ni1mOTEzM2I5MDM4N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZjZmY3ZGFhLTE0OGItNGM4OS04ZTAwLWI5MDc5OTcyNTkzOCI6WyJyZWFkIl19LCJleHAiOjE3NTAyMjgzODIsIm5iZiI6MTc1MDIyNzc4Mn0.WOAVoe7A2Yb5UGv30Sj1Xo1gC1mXmQGHmlbVseN2hcM&client=db7a8486-4cc8-47e4-9476-f9133b90387b&mode=fit","logoId":"6cff7daa-148b-4c89-8e00-b90799725938","isLogoAvailable":true,"helpCenterTitle":"Welcome to the MedaSystems Help Center","sharedPortalName":"MedaSystems Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the MedaSystems Help Center","sharedPortalName":"MedaSystems Support","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#223554","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"tcp","projectId":10104,"serviceDeskId":3,"name":"MedaSystems Customer Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"41","name":"Contact support","descriptionHtml":"","callToAction":"Contact support","introHtml":"<p>Tell us how we can help.</p>","icon":10545,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"37","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[11],"key":""},{"id":"39","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"46","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"45","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"38","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://get.support.medasystems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[46,41,37,39],"12":[37,39],"13":[41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5de8e7b8-ebb7-37dc-8a91-7bf67130813b","appLinkName":"System Confluence","appLinkUrl":"https://medasystems.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://medasystems.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"TCP","serviceDeskId":3,"kbLinkDomainURLs":["https://medasystems.atlassian.net","https://get.support.medasystems.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TCP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYjdhODQ4Ni00Y2M4LTQ3ZTQtOTQ3Ni1mOTEzM2I5MDM4N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAyMjg5ODIsIm5iZiI6MTc1MDIyNzc4Mn0.AqC5ubhvxPrMUgBWPSGjuFBYHrG1c_PLTKJQjZBxlns","targetCollection":"upload-project-10104","endpointUrl":"https://api.media.atlassian.com","clientId":"db7a8486-4cc8-47e4-9476-f9133b90387b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"6cb92b0b-de87-4c58-922e-93d99cab6760","name":"Release Notes","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/6cb92b0b-de87-4c58-922e-93d99cab6760","createdAt":"1672948861141"},{"id":"c888eae3-676e-4392-a553-010534e71bdd","name":"Settings","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/c888eae3-676e-4392-a553-010534e71bdd","createdAt":"1672948946061"},{"id":"2e38f037-6597-48bf-87ce-337d35d8d196","name":"Training Guide","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/2e38f037-6597-48bf-87ce-337d35d8d196","createdAt":"1672951433462"},{"id":"9093466d-2d56-432a-b63d-4884929a36a6","name":"Shipping","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/9093466d-2d56-432a-b63d-4884929a36a6","createdAt":"1672951464406"},{"id":"a9945342-2762-4446-bb8a-61f5bf08cfa0","name":"Redaction","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/a9945342-2762-4446-bb8a-61f5bf08cfa0","createdAt":"1672951490410"},{"id":"83aa8f58-82e8-4b72-ae31-10382f11410a","name":"Clinician Portal","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/83aa8f58-82e8-4b72-ae31-10382f11410a","createdAt":"1672951534016"},{"id":"5d627816-6378-4a58-bfea-b794661ef700","name":"Cases and Case Management","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/5d627816-6378-4a58-bfea-b794661ef700","createdAt":"1672951578919"},{"id":"fb872e40-7a7a-441d-b393-314c6c3a9d55","name":"Inquiries and Inquiry Management","categoryUrl":"https://get.support.medasystems.com/servicedesk/customer/portal/3/topic/fb872e40-7a7a-441d-b393-314c6c3a9d55","createdAt":"1672951588143"}]}},"kbPage":{"id":189759489,"title":"Version 2.3.1 Release Notes","url":"https://get.support.medasystems.com/rest/servicedesk/knowledgebase/latest/articles/view/189759489","space":{"key":"KB","name":"Knowledge Base","id":3375170},"serviceDeskIds":[3],"appLinkId":"5de8e7b8-ebb7-37dc-8a91-7bf67130813b","idInString":"189759489","projects":[{"projectId":10104,"serviceDeskId":3,"portalId":3}]}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=medasystems","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"13c6782db57ea42832711128bdab5775705771aa_lout","baseUrl":"https://get.support.medasystems.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://medasystems.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"db7a8486-4cc8-47e4-9476-f9133b90387b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4dd2ef3562d7459295102fe202ec5bcb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}